Tyent Australasia Pty Ltd of ABN (55 148 976 050) Privacy Policy forms part of this Legal Notice and Disclaimer and is incorporated by reference. This Privacy Policy describes how we collect and use information about you when you use Tyent Australia Website.
The Tyent Australia website collects information about users in the following ways:

1. Information logging
Our web-hosting provider records your visit and logs the following information – your IP address, your browser type and version, the referring page, the date and time of your visit to the Bio Concepts website and the page(s) accessed. We use this information to compile anonymous statistics such as the number of hits per month and country demographic information.
No attempt will be made to identify you or your browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the logs.

2. Electronic mail addresses
We will only record your e-mail address if you send us a message. It will only be used for the purpose for which you provide it, and will not be added to a mailing list unless you request that this be done. We will not disclose it without your consent. You will always have the option to opt out of receiving correspondence from us.

3. Contact details
If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you may contact info@tyentaustralasia.com.au
The information or material contained in this web site and the terms of use are subject to change without notice. The materials published on this web site are provided as-is without warranty of any kind and may include inaccuracies and/or typographical errors. The author makes no representations about the suitability of this information for any purpose. The author disclaims all warranties with regard to this information, including all implied warranties, and in no event shall the author be held liable, resulting from, or in any way related to, the use of this information.

4. Finally
By using this Web site, you are agreeing to the conditions, terms and stipulations of the paragraphs above and this paragraph. As above, these terms are subject to change at any point in time. As such, please check them frequently, since they govern your use of this website. Your permission and use of this website and these terms will be governed by the internal laws of the State of New South Wales. Any dispute or claim in connection with this website, or your use of it not settled by binding arbitration will be brought in a court in New South Wales, Australia. You agree to our choice of jurisdiction and venue in such courts.
As a buyer, you agree that you have examined what you have read on this site, have had the opportunity to compare information here with other information from other sources, and that the decision you make to purchase or not purchase is based on ample evidence and your own freedom of choice, and is not the result of coercion in any form.

Returning Product Policy

Please give us a call before returning the unit. When shipping the unit, use original packaging if possible, or sufficient packing material and appropriate box. If repair is required during warranty period, the purchaser will be required to furnish a proof of purchase indicating the date and the serial number of the water ioniser unit.

The warranty covers only the detected in workmanship and materials failures in normal use. However the warranty will not cover damages or damage during the shipment of the product, neither failures caused by unauthorized person or products not advised or supplied by Tyent Australia, or misuse, neglect, accident, mishandling, abuse, misapplication, faulty or Incorrect installation, commercial use, mal set-up modifications, mal-adjustments, or alterations of the consumer system controls, modification, improper voltage supply, electrical or storms power surge, improper operation or maintenance, improper insertion, alteration, service by limits and excluding, that result in product failures. No express or rapid warranty except as mentioned or listed above.

Customer is responsible for shipping charges to authorized repair facility.

Tyent Australia is not accountable or responsible for consequential or incidental damage, arising out damages from using of any unapproved or unauthorized attachment, or for the damages of product as a result from using defective or faulty water faucet and/or the source of the local or the used water is judged or assesed by the local authorities or an authorized water laboratory agent appointed by the local authority as “Hard” water.

All implied express and fast warranties or guarantees that include the warranties or the guarantees of the fitness and merchantability for particular or specific purpose, are incomplete, limited or restricted to the appropriate warranty period. Replacement and /or Repair will be our last or final decision and at the last discretion of Tyent Australia. For additional information please read carefully the instruction in the manual book found inside the box, operating assistance, literature request and all other inquires please contact us or your dealer.

Tyent Australia Repair Policy For fast service, e-mail Us or Call on 1300 665 636 and we will e-mail or send you back a repair form. A repair form MUST be completed and emailed or fax back.

Refunding Product Policy

As a Tyent Australia retail customer, you can take your time and enjoy the benefits of your new Tyent Australia water ionizer*. You have a full 30-days to experience the wonderful benefits from the ionized alkaline water that our water ionizers produce. 

If for any reason you are not satisfied with your purchase, you can return it for a refund, minus all of the Following "Shipping, Promotional Products and/or Promotional shipping (Free Shipping)" if they were offered during the Transaction or Deal. An industry standard 20% restocking fee will be subtracted from the total purchase when sent in its original Packaging State. Failing to send the Product in its original Packaging State will incur extra charges to be added on top of the 20% restocking fee.

Please ensure the machine is not Scratched or Dented in any way, must be in brand new condition with original Undamaged packaging/ Box as you have received in its original state, including all original parts and pieces.

Return address

NSW, Australia